Thermo Fisher Scientific Engineer Field Service III - Science in Denver, Colorado
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.
Ideal candidate would live within 30 miles of Columbia, MO
Relocation assistance is provided.
How will you make an impact?
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.
What will you do?
As the primary regional field service engineer, ensure customer needs are met utilizing appropriate resources
Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region
Proactively seek out additional learning opportunities both inside and outside of the region
Work informally with an application engineer or attend an applications course to gain advanced knowledge
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Be able to perform PM on assigned tools
Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
Provide training for customers and users on system maintenance
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Provide input for various reports including identifying and isolating unique problems with system
Act as a subject expert and resource for training
How will you get here?
- Typically requires a University degree or equivalent combination of education and experience in electronic system troubleshooting
- Typically requires approximately 10 years of hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems.
Knowledge, Skills, Abilities
Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.
Ability to partner effectively with customers
Excellent interpersonal communication skills; must have a professional working proficiency in English
Proven ability to troubleshooting complex systems and subsystems down to component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology
Must have ability to obtain a valid passport and travel regionally and internationally as required
Must possess a valid driver's license
Physical requirements include the ability to lift 50 lbs.
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.