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General Electric Senior Services Engineer - Technical Lead in Denver, Colorado

Job Description Summary

The Project Engineering team delivers customer success through the implementation of software services. GE delivers value to customers across utilities and telecoms by delivering business outcomes underpinned by the Asset Management core products and applications.

The Technical Lead is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Technical Lead cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.

The Technical Lead provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team’s best practices and delivery standards across existing and new opportunities.

Job Description

Roles and Responsibilities

Key Responsibilities:

  • Familiar with and understand the Asset Management suite of telecommunications products, such as Smallworld GIS, Physical Network Inventory, Logical Network Inventory, Network Inventory Gateway, GeoSpatial Analysis, and Mobile Enterprise solutions

  • Owner of the overall technical delivery of the solution during project execution, for both functional and non-functional aspects

  • Managing the Business Requirements Matrix to ensure that traceability of Contracted Requirements can be provided within the solution

  • Liaise with Product Managers and GitHub to review if solution enhancements are within the Product Roadmap or provided within another solution to reduce additional development

  • Responsible for the planning of the technical resources needed to meet the project schedule and budget and management of technical team assignments

  • Write epics and stories and works with team to maintain a well-refined backlog

  • Attend all project review meetings with management and help drive customer direction on scope

  • Works with Business Analysts when the technical solution is being questioned by the customer

  • Responsible for technical workshops held with the Customer, generation / approvals of the technical project collaterals and the maintenance of the Jira Boards

  • Responsible for the technical aspects related to the OPCall Gate Reviews being completed

  • Provision and or review of Technical Estimates within a WBS or Jira Board for ITO Bid Responses and/or Change Requests

Additional Responsibilities:

  • Technical Leadership of the delivery and implementation of large complex electric, oil & gas, and/or telecommunications solutions for North American customers

  • Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps

  • Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery

  • Create and maintain relationships with key decision makers, stakeholders and 3rd Parties

  • Participate & lead technical requirements workshops

  • Write and present technical proposals and presentations

  • Ability to take ownership of issues and get them resolved using self-driven initiative

Personal Skills:

  • Operate with and influence senior client stakeholders

  • Ability to focus on the critical business outcomes and drive teams to achieving these goals

  • Multi task and manage multiple projects simultaneously

  • Good interpersonal skills

  • Strong presentation and communication skills

  • Passionate about customer satisfaction

  • Positive attitude

  • Willingness to accept and promote change

  • Ability to quickly learn and acquire deep understanding of new software applications and environment

  • Influences and energizes others toward the common vision and goal

Basic Qualifications

  • Bachelor's degree in Information Technology, Geography, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college

  • Direct customer facing experience

  • Minimum of 4 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers

Desired Characteristics

  • Proven experience in a senior technical consultancy role within the industry

  • Committed to maintaining the highest standards of service quality in all aspects of project delivery

  • Demonstrated ability to manage multiple projects simultaneously

  • Strong organizational, analytical, and problem solving abilities

  • Familiar with contract terms

  • Experience working with global teams / partners

  • Strong Software development skills in software analysis, design, methodology, and architecture

  • Ability to direct other engineers regarding best practices and ways to improve the overall implementation process

  • Ability to develop project tools and templates to facilitate ease of implementation

  • Demonstrate awareness about competitors within the GIS industry

  • Voice opinions and presents clear rationale using data or factual evidence to influence and look for opportunities to improve the customer experience while maintaining business requirements

  • Recognized as a knowledge leader in his/her area of expertise

Business Acumen

  • Envisions technology landscape best practices and translates them to requirements, architecture and tooling. Defines governance models and engagement processes for use by dependent functions. Viewed as an authority on scalability/supportability, an arbiter on design/development viability and an agent that safeguards customer investments against obsolescence and limits to expansion.

  • Leverages knowledge of Telecommunications market and customer segment to establish further credibility in the eyes of the customer. Acts in a consultative capacity and is provided access to key decision makers throughout the customer account. Establishes strong relationship with key decision makers and other leaders at multiple levels within customer organization.

Eligibility Requirements:

  • Legal authorization to work in the U.S. or Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

  • Must be willing to travel

  • Must be willing to work out of an office located in Denver, CO, Vancouver, Canada, or remote office.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/englobal/desktop/assets/images/posterscreenreaderoptimizedwsupplement.pdf . at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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