Hewlett Packard Enterprise Company Aruba Engineering Resolution Team (ERT) Engineer in Fort Collins, Colorado

Aruba Engineering Resolution Team (ERT) EngineerPrimary LocationFort Collins, Colorado, United States; Roseville, California, United States; Santa Clara, California, United States; Alpharetta, Georgia, United States; Andover, Massachusetts, United States

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.




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What you need to know about the jobJob ID1026616Date posted7/17/2018Primary LocationFort Collins, Colorado, United States; Roseville, California, United States; Santa Clara, California, United States; Alpharetta, Georgia, United States; Andover, Massachusetts, United StatesOther locationRoseville,California,United States of America;Ft. Collins,Colorado,United States of America;Alpharetta,Georgia,United States of America;Andover,Massachusetts,United States of AmericaJob CategoryEngineeringScheduleFull timeShiftNo shift premium (United States of America)


Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation network access solutions for the mobile enterprise:http://www.arubanetworks.com/company/about-us.

We are looking for an Engineering Resolution Team (ERT) Engineer to join our team.

The Aruba ERT engineer will be a part of the Americas regional team and provide Level 3 worldwide technical support to HPE-Aruba customers and support entities for HPE-Aruba Campus & Branch switch products.

The role warrants robust customer support by troubleshooting complex and advanced technical issues that require specialized training and knowledge to resolve.


  • Provides direct pre-sales and post-sales technical support by successfully resolving escalated issues from HPE-Aruba customers and support entities.

  • Works closely with R&D Lab for fault isolation of root cause for complex networking issues.

  • Attends technical meetings to ensure product and/or support improvement for new product introductions.

  • Works cross-functionally with many departments such as Product Marketing, Technical Marketing, Manufacturing, R&D Hardware and Software Labs.

  • Is available by cell phone 24x7 for critical customers on a rotation basis.

  • Occasionally available to go on site at a customer's location to handle escalated customer issues.

Required Qualifications:

  • Minimum of Five (5) years practical Layer 2/3/4 internetworking troubleshooting experience.

  • Minimum of Three (3) years practical hands on HPE-Aruba Campus & Branch switch products experience and expertise.

  • Four-year college or university degree or equivalent training and certification.

  • This is an interrupt-driven, dynamic work environment requiring excellent technical, problem solving and customer communication skills.

  • Excellent oral and written communication skills are a must.

  • Flexibility, good judgment, dependability, planning & organization, and the ability to function in an interrupt-driven environment are a must.

  • Experience in trouble isolation in three or more of the following Ethernet standards/protocols: TCP, UDP, DHCP, LLDP, VLANs, QoS, STP, RPVST+, GRE, BGP, OSPF, PIM

  • An in-depth knowledge of PoE and Multicasting (PIM and IGMP) is required.

  • Extraordinary teamwork and customer satisfaction skills are necessary.

Preferred Qualifications:

  • Seven (7) years of network troubleshooting experience desired.

  • Protocol analysis – In depth wire trace analysis experience.

  • Scripting – Python, Tcl, and Expect

  • Performance tools -IXIA, Networking Test Suites, Linux

  • Wireless, VmWare, and Windows Server experience is desired.

  • A solid knowledge of Network Management tools and SNMP is preferred.

  • Experience in client authentication access protocols (802.1X, RADIUS, TACACS+, etc.) is beneficial.

  • Aruba/HPE Certifications –

  • Aruba Certified Switching Professional (ACSP)

  • Cisco Certifications -

  • CCNA

  • CCNP

  • CCIE



  • Roseville, CA

  • Alpharetta, GA

  • Andover, MA

  • Fort Collins, CO

Aruba, a Hewlett Packard Enterprise Company

The company designs and delivers Mobility-Defined Networks that empower IT departments and #GenMobile, a new generation of tech-savvy users who rely on their mobile devices for every aspect of work and personal communication. To create a mobility experience that #GenMobile and IT can rely upon, Aruba Mobility-Defined Networks™ automate infrastructure-wide performance optimization and trigger security actions that used to require manual IT intervention. The results are dramatically improved productivity and lower operational costs."

EG (Enterprise Group)

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

What We Offer

At Aruba, a Hewlett Packard Enterprise Company, we offer an exciting and fun work culture, driving innovation, collaboration, and growth. We place our customers first, deliver some of the most innovative technologies to the market, and have fun doing it all! Come join our team and be part of an exciting organization poised for success!

Aruba, a Hewlett Packard Enterprise Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available athttp://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf.

#ArubaNetworks #GenMobile #ArubaNetworksJobs #HPE #HewlettPackardEnterprise #ClearPass #Meridian

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.